A salesman ego is his worst enemy. I will be persuasive and bossy in the following text and bear with me, it makes sense since a lot of you will recognise yourselves.
Oftentimes, humans tend to think of their personal satisfaction before that of others. This fact is even more prominent in salesmen that sell for the energy, the victory rush and the challenge of closing a deal. The feeling that we get when we think about closing the sale creates an euphoric feeling and gives an important rush of adrenaline. ʺHere we are, being heroes for a moment!ʺ
As soon as a sale is concluded and the supervisor informed, we directly go on to the next calls in order to relive this famous, stimulating feeling and in doing so, we unconsciously neglect one of sale’s fundamental basics: a quality client service. That’s a mistake, with years of experience we understand that the client’s satisfaction is not an option, privileging quality to quantity to differentiate yourself should be your top priority.
Let’s be modest, I have already made this mistake. Learning from our experience is the best way to evolve in order to ascend higher heights.
ʺ52% of consumers declare having made an additional purchase after receiving a positive client service experience.ʺ